Shipping and Cancellation Policy

Last Updated: June 2026

Welcome to Shikshayam – Digital Learning Platform, owned and operated by DEBI EDUCATION (OPC) PRIVATE LIMITED. This Shipping and Cancellation Policy explains how digital products and educational services are delivered through our website, applications, and associated platforms.

Unlike traditional businesses dealing with physical products, our platform primarily provides digital educational resources and services. Therefore, this policy describes the nature of digital delivery, access mechanisms, and the cancellation framework applicable to our users.

Digital Goods and Services

Shikshayam – Digital Learning Platform offers a variety of digital educational resources and subscription-based services intended to support learning and academic development.

The services offered may include, but are not limited to:

Digital educational resources.
Question banks and practice materials.
PDF books and learning content.
Premium subscriptions.
Audio learning resources.
Offline learning facilities.
Artificial Intelligence assisted educational tools.
Live educational sessions and interactive learning resources.
Recorded educational content and digital libraries.
Assessment and evaluation services.
Additional premium educational facilities.

All services provided through Shikshayam are digital in nature and are intended solely for educational purposes.

Instant Digital Delivery

Upon successful payment and activation, digital products and services are generally made available immediately or within a reasonable processing period. Users may access their subscriptions and educational resources through their registered accounts.

Delivery timelines may vary depending on:

Payment confirmation.
System synchronization.
Server availability.
Third-party service providers.
Technical maintenance activities.
Network conditions.

Most digital resources become accessible shortly after successful transaction processing.

Accessing Digital Content

Users can access purchased educational resources and subscriptions through authorized login credentials. Access may be provided through the website, Android applications, and future supported platforms.

Educational resources may be accessible through:

User dashboard.
Digital libraries.
Subscription sections.
Audio learning modules.
Offline content facilities.
Premium learning sections.
AI-assisted educational services.

Access rights remain subject to the applicable subscription plans and platform policies.

Website and Application Access

Users may access their purchased services through supported platforms using registered accounts. Availability of certain features may depend on device compatibility, software versions, internet connectivity, and subscription status.

The platform may continue expanding to support additional technologies and devices in the future.

No Physical Shipping

DEBI EDUCATION (OPC) PRIVATE LIMITED does not sell, deliver, or ship physical goods. Consequently, traditional shipping procedures, courier services, delivery charges, customs duties, and physical transportation policies do not apply to our educational services.

As all products and services are digital in nature:

No physical shipment is involved.
No shipping fees are charged.
No courier services are utilized.
No delivery addresses are required for digital access.
No physical packaging or transportation is involved.

User Responsibility

Users are responsible for maintaining internet connectivity, compatible devices, and secure account credentials required for accessing digital resources and subscriptions.

Users should ensure that they provide accurate registration information and maintain access to their registered email addresses and contact information for receiving service notifications and updates.

Non-Refundable Payments

Shikshayam – Digital Learning Platform primarily provides digital educational resources and subscription-based services. Due to the digital and intangible nature of such services, payments made towards subscriptions, premium content, learning resources, assessments, and related services are generally considered final and non-refundable.

All successful payments are processed for educational purposes and involve immediate allocation of resources, technology infrastructure, content development, and service activation. Therefore, users acknowledge that refunds are generally not available after successful payment and activation.

Subscription Fees.
Premium Educational Services.
Membership Charges.
Digital Content Purchases.
Audio Learning Resources.
Offline Learning Services.
Application and Processing Fees.
Assessment and Certification Fees.
Special Educational Packages.
Promotional and Discounted Plans.

Cancellation Policy

Users may discontinue the use of services or cancel subscriptions according to their preferences. However, cancellation shall not automatically result in refunds or reversal of payments already processed.

Cancellation affects future access to services and does not reverse educational resources that have already been activated or delivered.

Subscriptions may be discontinued at any time.
Unused subscription periods are generally non-refundable.
Activated services remain subject to this policy.
Cancellation does not affect completed transactions.

Subscription Rules

Access to premium resources and services may depend upon active subscriptions and account status. Certain features and services may automatically expire upon completion of subscription periods.

Users are responsible for maintaining active subscriptions where continuous access is required.

Subscription benefits are intended only for registered users.
Subscriptions are generally non-transferable.
Sharing premium access may be restricted.
Expired subscriptions may limit access to premium resources.

Reasons Behind Non-Refundable Policy

Our non-refundable structure is based on operational, technological, and educational considerations that enable us to maintain affordable and high-quality services.

Immediate Utilization of Funds: Payments are utilized for content development, cloud infrastructure, platform maintenance, customer support, and educational improvements.
Digital Nature of Services: Digital products become accessible immediately and cannot be physically returned.
Technology and Operational Costs: Continuous investments are made in servers, software development, Artificial Intelligence tools, and platform security.
Commitment to Quality: Resources are continuously invested in educational content, infrastructure, and learning experiences.

Technical Delays and Delivery Limitations

Although most digital services are delivered immediately after successful payment, certain delays may occur due to technical reasons beyond our direct control.

Server maintenance activities.
Network interruptions.
Payment gateway processing delays.
Synchronization delays.
Banking confirmation processes.
Third-party service interruptions.

Such temporary delays shall not constitute grounds for refunds where services are ultimately delivered successfully.

Failed Transactions and Synchronization Issues

Occasionally, transactions may fail because of network errors, payment gateway interruptions, banking issues, or technical limitations.

If payment amounts are debited without successful service activation, users are encouraged to wait for reconciliation processes and contact their financial institutions or our support team where necessary.

Reversals and settlements are generally governed by payment service providers and financial institutions according to their internal policies and timelines.

Duplicate Transactions

Users should avoid making repeated payments while transactions are still being processed. In case of duplicate transactions, users are encouraged to contact our support team with transaction references and relevant details.

Verified duplicate payments may be reviewed in accordance with applicable laws and payment provider policies.

Delivery Availability and User Responsibility

Users are responsible for maintaining compatible devices, internet connectivity, and account credentials necessary for accessing digital services.

Issues arising due to user devices, internet failures, software incompatibility, or incorrect login information shall not be considered failures of digital delivery.

Customer Support and Assistance

DEBI EDUCATION (OPC) PRIVATE LIMITED is committed to providing timely assistance and maintaining a smooth learning experience for users. If users encounter difficulties in accessing digital content, experience payment-related concerns, or require technical assistance, they are encouraged to contact our support team through official communication channels.

We strive to investigate issues and provide guidance wherever reasonably possible. However, support interactions shall not automatically imply approval of refunds, compensation, or liability.

Account-related assistance.
Payment verification support.
Subscription inquiries.
Access-related issues.
Technical guidance.
General service support.

Limitation of Liability

To the maximum extent permitted by applicable laws, DEBI EDUCATION (OPC) PRIVATE LIMITED shall not be liable for direct, indirect, incidental, consequential, special, or punitive damages arising from the use of digital services, temporary interruptions, or circumstances beyond our reasonable control.

This limitation includes, but is not limited to:

Internet connectivity failures.
Payment gateway interruptions.
Bank processing delays.
Third-party service disruptions.
Network failures.
Device malfunctions.
Software incompatibility.
User negligence or misuse.
Unexpected service interruptions.

Users acknowledge the inherent limitations associated with internet-based and digital educational services.

Force Majeure

DEBI EDUCATION (OPC) PRIVATE LIMITED shall not be responsible for delays or inability to provide services caused by circumstances beyond reasonable control, including but not limited to natural disasters, cyberattacks, government restrictions, internet outages, pandemics, wars, labor disputes, or other unforeseen events.

Third-Party Dependencies

Certain services provided through Shikshayam – Digital Learning Platform may depend on third-party service providers including payment gateways, cloud infrastructure providers, internet service providers, analytics services, and communication systems.

Any interruptions or failures caused by such third-party providers shall not be considered failures of digital delivery by DEBI EDUCATION (OPC) PRIVATE LIMITED.

Policy Updates

DEBI EDUCATION (OPC) PRIVATE LIMITED reserves the right to revise, modify, replace, or update this Shipping and Cancellation Policy from time to time without prior notice.

Updated versions of the policy shall be published through official channels. Continued use of our services after publication of revised policies constitutes acceptance of such changes.

Compliance with Applicable Laws

Users are expected to comply with all applicable laws, regulations, and policies while accessing or using our services. Any misuse of digital resources, unauthorized distribution, or unlawful activities may result in restrictions, suspension, or legal action where appropriate.

Governing Law and Jurisdiction

This Shipping and Cancellation Policy shall be governed and interpreted in accordance with the laws of the Republic of India.

Any disputes, claims, or proceedings arising out of or relating to digital services, subscriptions, access to educational resources, or this policy shall be subject to the exclusive jurisdiction of competent courts situated in Seoni District, Madhya Pradesh, India.

Contact Information

DEBI EDUCATION (OPC) PRIVATE LIMITED

Brand Name: Shikshayam – Digital Learning Platform

Website: https://digitaleducationboardindia.org

Support Email: support@digitaleducationboardindia.org

Information Email: info@digitaleducationboardindia.org

Contact Number: +91 9111244484

Final Acceptance

By purchasing subscriptions, accessing digital educational resources, or using the services offered through Shikshayam – Digital Learning Platform, users acknowledge that they have carefully read, understood, and agreed to this Shipping and Cancellation Policy.

Users further understand that our services involve digital delivery only and that no physical goods are shipped. Access to purchased services is generally provided electronically, and payments made for digital products and subscriptions are governed by applicable policies.

Thank you for choosing DEBI EDUCATION (OPC) PRIVATE LIMITED and Shikshayam – Digital Learning Platform. We remain committed to providing secure, accessible, transparent, and technology-driven educational services while continuously improving the learning experience for students and learners across India.