Account Deletion Policy

Last Updated: June 2026

Welcome to Shikshayam – Digital Learning Platform, operated by DEBI EDUCATION (OPC) PRIVATE LIMITED. This Account Deletion Policy explains the rights, procedures, limitations, and consequences associated with deletion of user accounts and related personal information maintained through our website, mobile applications, and associated digital services.

We respect user privacy and recognize the importance of providing users with reasonable control over their personal information and account preferences. This policy should be read together with our Privacy Policy, Terms and Conditions, Refund and Cancellation Policy, and other applicable policies.

User Rights

Users may request deletion of their accounts and associated personal information subject to applicable laws, contractual obligations, operational requirements, and legitimate business interests.

DEBI EDUCATION (OPC) PRIVATE LIMITED strives to process genuine account deletion requests in a responsible and transparent manner while maintaining compliance with legal and regulatory obligations.

Users may request account deletion.
Users may discontinue services voluntarily.
Users may stop using subscriptions at any time.
Deletion requests are subject to verification and applicable laws.

Account Deletion Request

Users may request deletion of their accounts through supported mechanisms provided by Shikshayam – Digital Learning Platform. Requests may be submitted through application settings, website interfaces, or official communication channels where available.

To protect users against unauthorized deletion requests, identity verification and account ownership confirmation may be required before processing such requests.

Identity verification may be required.
Requests may be reviewed before execution.
Fraud prevention mechanisms may apply.
Unauthorized deletion requests may be rejected.

Methods to Delete Account

Account deletion facilities may be made available through one or more official channels depending upon technical capabilities and platform requirements.

Users may be able to initiate deletion through:

Application settings and account preferences.
Official website interfaces.
Email communication with support teams.
Customer support assistance.
Future automated account management systems.

Availability of deletion mechanisms may evolve over time as the platform and technologies continue to develop.

Effect of Account Deletion

Deletion of an account generally results in termination of access to services associated with the account. Users acknowledge that certain features, subscriptions, and educational resources may become unavailable following deletion.

Depending upon applicable laws and operational requirements, deletion may affect:

Login credentials and authentication information.
User profiles and preferences.
Bookmarks and saved settings.
Learning progress and activity records.
Subscription access and premium services.
Offline content synchronization.
Communication preferences and notifications.

Users understand that account deletion may be irreversible in certain circumstances and that previously deleted information may not always be recoverable.

Voluntary Discontinuation of Services

Users are free to discontinue using Shikshayam – Digital Learning Platform at any time. However, discontinuation or account deletion does not automatically entitle users to refunds or cancellation of obligations arising from previously completed transactions.

Subscriptions, payments, and transaction-related matters shall continue to be governed by applicable policies including our Refund and Cancellation Policy and Terms and Conditions.

User Responsibilities

Before initiating account deletion, users are encouraged to review their subscriptions, educational records, and account information carefully. Users are responsible for ensuring that deletion requests are intentional and submitted through authorized channels.

Users acknowledge that account deletion may result in loss of access to certain resources and accept responsibility for their decisions relating to account management.

Data Retention Policy

While users may request deletion of their accounts, certain categories of information may be retained for limited periods where required by applicable laws, legitimate business interests, security requirements, fraud prevention mechanisms, dispute resolution processes, or operational necessities.

DEBI EDUCATION (OPC) PRIVATE LIMITED is committed to minimizing unnecessary retention of personal information while maintaining compliance with legal and regulatory obligations.

Depending upon the circumstances, retained information may include:

Transaction records.
Subscription history.
Customer support communications.
Fraud prevention logs.
System activity records.
Legal and compliance records.
Backup and security logs.

Payment and Transaction Records

Financial records relating to subscriptions, purchases, invoices, taxes, payment confirmations, and completed transactions may be preserved for accounting, audit, taxation, regulatory compliance, and dispute resolution purposes.

Deletion of an account does not automatically remove legally required financial records maintained by DEBI EDUCATION (OPC) PRIVATE LIMITED.

Payment history may be retained.
Invoices and tax-related records may be preserved.
Transaction references may remain stored.
Refund and dispute records may be maintained.

Subscription Records

Subscription information, premium access records, activation details, and service usage information may be retained for operational purposes, fraud prevention, customer support requirements, and compliance with applicable policies.

Deletion of user accounts does not invalidate completed transactions or contractual obligations arising from previously purchased subscriptions.

Backup and Archive Systems

Certain information may temporarily remain within secure backup systems, archives, disaster recovery environments, and security infrastructures after account deletion requests are processed.

Such information is maintained for limited operational purposes and is not intended for active usage, marketing, or unauthorized disclosure.

System backups may contain residual information.
Archived records may exist temporarily.
Disaster recovery mechanisms may preserve data.
Security logs may remain protected.

Archived information is subject to reasonable security measures and may eventually be overwritten or permanently removed according to operational schedules.

Recovery Limitations

Users acknowledge that once account deletion has been completed, certain information, preferences, educational records, bookmarks, progress indicators, and settings may become permanently unavailable.

Recovery of deleted information cannot always be guaranteed. Accordingly, users are encouraged to review and preserve any information they consider important before submitting account deletion requests.

Deleted accounts may not always be recoverable.
Learning progress may be permanently lost.
Bookmarks and preferences may disappear.
Offline synchronization records may be removed.
Premium access may terminate.

Legal Obligations and Record Preservation

DEBI EDUCATION (OPC) PRIVATE LIMITED may retain specific information where preservation is required by law, judicial orders, governmental authorities, tax regulations, accounting standards, fraud investigations, or other legitimate legal obligations.

Such retained information shall only be maintained to the extent reasonably necessary and shall remain protected in accordance with applicable laws and internal security measures.

Fraud Prevention and Security Records

Certain security logs, authentication records, device identifiers, abuse prevention records, and fraud detection mechanisms may continue to be maintained after account deletion where necessary to protect users, services, and platform integrity.

These records help prevent unauthorized activities, duplicate registrations, payment abuse, and other forms of misuse.

Communication Records

Support requests, grievance communications, technical assistance records, and correspondence exchanged through official channels may be retained for reasonable periods to facilitate customer support, dispute resolution, and service quality improvements.

Retention of such records shall be governed by applicable laws and operational requirements.

Protection of Remaining Information

DEBI EDUCATION (OPC) PRIVATE LIMITED implements reasonable safeguards to protect retained information from unauthorized access, disclosure, alteration, or misuse. Information retained after account deletion shall continue to be handled in accordance with our Privacy Policy and applicable laws.

We remain committed to maintaining confidentiality, security, and responsible information management practices throughout the retention lifecycle.

Fraud Prevention and Abuse Protection

DEBI EDUCATION (OPC) PRIVATE LIMITED reserves the right to implement reasonable measures to prevent fraud, abuse, unauthorized access, payment misuse, duplicate registrations, and activities that may adversely affect the security and integrity of Shikshayam – Digital Learning Platform.

Account deletion requests suspected to be fraudulent, unauthorized, or intended to evade contractual obligations, payment disputes, investigations, or legal requirements may be delayed, restricted, or denied to the extent permitted under applicable laws.

Protection against unauthorized account deletion.
Fraud detection and prevention mechanisms.
Verification procedures.
Security monitoring and abuse prevention.
Protection of platform integrity.

Limitation of Liability

To the maximum extent permitted by applicable laws, DEBI EDUCATION (OPC) PRIVATE LIMITED shall not be liable for losses, damages, or consequences resulting from voluntary account deletion initiated by users.

Users acknowledge that account deletion may result in:

Loss of access to subscriptions and premium services.
Removal of preferences and settings.
Loss of learning progress and bookmarks.
Termination of access to certain educational resources.
Permanent deletion of information that cannot be restored.

Users accept full responsibility for their decisions relating to account deletion and understand that restoration of deleted information may not always be possible.

Policy Updates

DEBI EDUCATION (OPC) PRIVATE LIMITED reserves the right to revise, amend, replace, or update this Account Deletion Policy from time to time without prior notice.

Updated versions of this policy may be published through our website, applications, and official communication channels. Continued use of our services after publication of revised policies shall constitute acceptance of such modifications.

Compliance with Applicable Laws

This Account Deletion Policy is intended to operate in accordance with applicable laws, regulations, and principles relating to privacy, consumer protection, information security, and digital services.

Nothing contained in this policy shall limit the rights and obligations available to DEBI EDUCATION (OPC) PRIVATE LIMITED under applicable laws, judicial orders, regulatory requirements, or governmental directives.

Governing Law and Jurisdiction

This Account Deletion Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes, claims, proceedings, or matters arising out of or relating to account deletion, retention of information, subscriptions, or use of Shikshayam – Digital Learning Platform shall be subject to the exclusive jurisdiction of competent courts situated in Seoni District, Madhya Pradesh, India.

Contact Information

DEBI EDUCATION (OPC) PRIVATE LIMITED

Brand Name: Shikshayam – Digital Learning Platform

Official Website:
https://digitaleducationboardindia.org

Support Email:
support@digitaleducationboardindia.org

Information Email:
info@digitaleducationboardindia.org

Contact Number:
+91 9111244484

Final Acceptance

By creating an account, accessing services, subscribing to educational resources, or submitting account deletion requests, users acknowledge that they have carefully read, understood, and agreed to this Account Deletion Policy.

Users further acknowledge that account deletion does not automatically eliminate all records retained for legal, security, accounting, fraud prevention, and regulatory purposes and that certain information may continue to be preserved in accordance with applicable laws and legitimate business requirements.

Thank you for choosing DEBI EDUCATION (OPC) PRIVATE LIMITED and Shikshayam – Digital Learning Platform as your trusted educational partner. We remain committed to protecting user privacy, maintaining transparency, and providing secure, reliable, and technology-driven educational services while respecting user rights and complying with applicable laws.