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Refund and Cancellation Policy

Refund and Cancellation Policy

Last Updated: June 2026

Welcome to Shikshayam – Digital Learning Platform, operated by DEBI EDUCATION (OPC) PRIVATE LIMITED. We are committed to providing high-quality educational services and maintaining transparency regarding subscriptions, payments, cancellations, and refunds. This Refund and Cancellation Policy explains the rules governing payments made through our website, applications, and related educational services.

By purchasing subscriptions, accessing premium services, or making payments to DEBI EDUCATION (OPC) PRIVATE LIMITED, users acknowledge that they have read, understood, and agreed to this Refund and Cancellation Policy.

General Policy

DEBI EDUCATION (OPC) PRIVATE LIMITED provides educational resources, subscriptions, and digital services through Shikshayam – Digital Learning Platform. All payments made by students, learners, educators, institutions, or other users are governed by this policy.

As our services primarily consist of digital educational content and subscription-based learning resources, most payments are considered final and are generally non-refundable in nature.

Digital Nature of Services

Shikshayam – Digital Learning Platform provides digital and intangible services. Such services may include educational resources, premium features, AI-assisted learning tools, audio learning support, offline learning access, question banks, revision materials, and other subscription-based facilities.

Because digital services become immediately available after successful activation and may be consumed instantly, they cannot be physically returned. Therefore, refunds are generally not possible after successful purchase and activation.

Non-Refundable Payments

All payments made to DEBI EDUCATION (OPC) PRIVATE LIMITED are generally non-refundable. This includes, but is not limited to:

  • Subscription fees.
  • Premium educational services.
  • Membership charges.
  • Application and processing fees.
  • Assessment and examination fees.
  • Certification-related fees.
  • Administrative charges.
  • Digital content purchases.
  • Audio learning resources.
  • Offline learning services.
  • Special educational packages.
  • Promotional or discounted plans.

Successful payments are considered final, and users acknowledge that no refund shall be provided merely because services remain partially unused or unused.

Reasons Behind Non-Refundable Policy

Our non-refundable policy is based upon operational, technical, and service-related considerations that enable us to provide affordable and high-quality educational services.

  • Immediate Utilization of Funds: Payments are utilized immediately for content development, infrastructure, maintenance, licensing, operational costs, support services, and educational improvements.
  • Digital and Intangible Nature of Services: Educational resources and subscriptions are digital in nature and cannot be physically returned after access has been granted.
  • Technology and Infrastructure Costs: We continuously invest in servers, cloud infrastructure, Artificial Intelligence technologies, platform development, and security mechanisms.
  • Educational Content Development: Significant resources are invested in creating, maintaining, and improving educational content and learning experiences.
  • Operational Commitments: Administrative processes, customer support, payment processing, and platform maintenance involve ongoing expenditures that cannot be reversed after service activation.

Educational Purpose

All payments collected are intended to support educational services and maintain the quality of learning experiences offered through Shikshayam – Digital Learning Platform. Our objective is to continuously improve educational accessibility, affordability, and technological capabilities for learners across India.

User Acknowledgement

By completing any payment or subscribing to any service, users expressly acknowledge and agree that they understand the digital nature of the services and accept that payments are generally non-refundable and non-transferable.

Cancellation Policy

Users may discontinue the use of Shikshayam – Digital Learning Platform or cancel their subscriptions at any time. However, cancellation of a subscription or discontinuation of services shall not automatically entitle users to refunds for previously paid fees.

Cancellation requests affect future access to services and do not reverse services that have already been activated, delivered, accessed, or utilized.

  • Users may cancel subscriptions at their discretion.
  • No refund shall be provided for unused subscription periods.
  • Previously accessed services shall remain non-refundable.
  • Cancellation does not affect completed transactions.

Subscription Cancellation

Users may discontinue premium subscriptions and educational services according to applicable platform settings. Subscription cancellation only prevents future renewals and does not result in reimbursement of previous payments.

Any benefits already activated or utilized shall continue to be governed by this Refund and Cancellation Policy.

Payment Processing

Payments made through Shikshayam – Digital Learning Platform are processed through authorized payment gateways and financial institutions. Processing times may vary depending on banks, payment providers, and network conditions.

DEBI EDUCATION (OPC) PRIVATE LIMITED is not responsible for delays caused by banks, payment gateways, or external financial institutions.

  • UPI Payments.
  • Credit Cards.
  • Debit Cards.
  • Net Banking.
  • Wallet Services.
  • Other authorized payment methods.

Failed Transactions

In certain situations, payment attempts may fail due to network interruptions, banking issues, technical failures, or payment gateway problems.

Where payment failures occur and amounts are debited without successful transaction confirmation, reversals are generally processed automatically by the respective financial institutions and payment service providers according to their policies and timelines.

Users are encouraged to contact their banks or payment providers for updates regarding failed transactions.

Duplicate Payments

If duplicate payments are mistakenly made for the same transaction, users should immediately contact our support team with appropriate transaction details.

Verified duplicate transactions may be reviewed and addressed in accordance with applicable laws and payment provider guidelines.

Promotional Plans and Discounted Purchases

Educational subscriptions purchased under promotional campaigns, discounted offers, special packages, coupon codes, referral benefits, or limited-time offers are considered final purchases.

  • Discounted purchases are generally non-refundable.
  • Special promotional offers are non-transferable.
  • Coupon benefits cannot be redeemed for cash.
  • Expired offers shall not be reinstated.

Technical Issues and User Responsibility

Users are responsible for ensuring that their devices, internet connections, and software environments are compatible with the platform.

Refunds shall not be provided for issues arising from:

  • Slow internet connectivity.
  • Device incompatibility.
  • User configuration errors.
  • Storage limitations.
  • Third-party software conflicts.
  • Failure to meet system requirements.

Chargeback and Fraud Prevention

Unauthorized chargebacks, fraudulent disputes, or misuse of payment mechanisms may adversely affect platform operations and educational services.

DEBI EDUCATION (OPC) PRIVATE LIMITED reserves the right to investigate suspicious payment activities and take necessary measures to protect its interests and users.

  • Fraudulent transactions may be investigated.
  • Accounts associated with payment abuse may be restricted.
  • Unauthorized chargebacks may result in suspension.
  • Legal remedies may be pursued where necessary.

Special Educational Services

Certain premium educational services, administrative processes, certification-related activities, assessments, and customized educational facilities may involve immediate processing and operational costs.

Accordingly, fees associated with such services are generally considered final and non-refundable after activation or initiation of processing.

Exceptions and Customer Support

DEBI EDUCATION (OPC) PRIVATE LIMITED is committed to maintaining transparency and providing assistance to users wherever possible. Although our services are generally non-refundable due to their digital nature, users may contact our support team for genuine concerns or transaction-related queries.

Support requests are reviewed individually based on transaction records, applicable laws, and operational circumstances. Communication with users does not automatically imply approval of refunds or compensation.

Customer Assistance

We believe in providing timely support and maintaining a positive educational experience. Users experiencing technical issues, account-related concerns, payment difficulties, or access problems are encouraged to contact us through official communication channels.

Our support team strives to investigate concerns and provide appropriate guidance whenever reasonably possible.

  • Account-related assistance.
  • Payment-related inquiries.
  • Subscription information.
  • Technical support.
  • Transaction verification.
  • General service assistance.

Exceptional Circumstances

While our services are generally non-refundable, DEBI EDUCATION (OPC) PRIVATE LIMITED reserves the right to review exceptional situations on a case-by-case basis, where required by applicable laws or under extraordinary circumstances.

Any decision regarding exceptional cases shall remain solely at the discretion of DEBI EDUCATION (OPC) PRIVATE LIMITED and shall not constitute a precedent for future claims.

Dispute Resolution

In the event of any dispute concerning payments, subscriptions, cancellations, or transactions, users are encouraged to first contact our support team for amicable resolution.

We are committed to addressing concerns professionally and fairly. However, initiation of support requests shall not be interpreted as acceptance of refund claims or admission of liability.

Limitation of Liability

To the maximum extent permitted by applicable laws, DEBI EDUCATION (OPC) PRIVATE LIMITED shall not be liable for direct, indirect, incidental, consequential, special, or punitive damages arising from:

  • User negligence or misuse.
  • Internet disruptions or network failures.
  • Payment gateway interruptions.
  • Banking delays.
  • Technical errors.
  • Third-party service failures.
  • Loss of opportunities or expectations.
  • Device malfunctions.
  • Service interruptions beyond reasonable control.

Users acknowledge that digital services involve inherent technological limitations and agree to use the platform at their own discretion.

Force Majeure

DEBI EDUCATION (OPC) PRIVATE LIMITED shall not be responsible for delays, interruptions, or inability to provide services due to events beyond reasonable control, including natural disasters, cyberattacks, internet failures, governmental restrictions, pandemics, power outages, wars, or other unforeseen circumstances.

Policy Updates

DEBI EDUCATION (OPC) PRIVATE LIMITED reserves the right to revise, modify, update, or replace this Refund and Cancellation Policy from time to time without prior notice.

Updated versions shall be published through official platforms. Continued use of our services after publication of revised policies constitutes acceptance of such modifications.

Governing Law and Jurisdiction

This Refund and Cancellation Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising out of or relating to this policy, subscriptions, transactions, or services shall be subject to the exclusive jurisdiction of competent courts situated in Seoni District, Madhya Pradesh, India.

Contact Information

DEBI EDUCATION (OPC) PRIVATE LIMITED

Brand Name: Shikshayam – Digital Learning Platform

Website: https://digitaleducationboardindia.org

Support Email: support@digitaleducationboardindia.org

Information Email: info@digitaleducationboardindia.org

Contact Number: +91 9111244484

Final Acceptance

By purchasing subscriptions, accessing premium educational resources, or using the services provided by Shikshayam – Digital Learning Platform, users acknowledge that they have carefully read, understood, and agreed to this Refund and Cancellation Policy.

Users further acknowledge the digital nature of the services and understand that successful payments are generally final, non-transferable, and non-refundable, except where required by applicable laws or determined otherwise by DEBI EDUCATION (OPC) PRIVATE LIMITED.

Thank you for choosing DEBI EDUCATION (OPC) PRIVATE LIMITED and Shikshayam – Digital Learning Platform. We remain committed to delivering quality, affordability, transparency, and a reliable educational experience for learners across India.